Terms Of Use


By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Returns Policy

It is important you receive an item that meets your expectations so if you are not sure before purchasing from this website please contact us to discuss and we will help you with your selection. If you change your mind and are seeking an exchange, refund or credit for a stock return, please send the goods back in their original condition, un-opened. The freight will be at the purchaser's expense.

We always aim to ensure all purchases are in good condition when packed and posted. In the unlikely event you do receive a damaged or faulty item please contact us within 7 days of receipt and a refund will be available in the instance of all major faults/defects as per Australian Consumer Law . Should you receive damaged stock generally ask you to email a photograph of the item and packaging on arrival for our review. Once approved an R.A number will be provided along with confirmation of the address to return to.

To return an order please make sure it is securely packaged and sent to the following address. We will contact you once the goods have arrived. Delivery with a signature option is preferred.

Allora Water Test Kits
Returns & Exchanges
P.O. box 21370
Little Lonsdale Street

Currency & Payment

All prices displayed on our website are in Australian Dollars AUD and include 10% Goods and Services Tax (GST).

Orders & Delivery

Orders are generally processed within 24 hours of receiving your payment. We aim for delivery within 1-7 business days depending on the delivery option selected and your location. Goods are delivered by Australia Post, and by Fastway Couriers.

General Information

The results obtained by our test kits should act as a guide only. Neither Allora Industries, its distributor or the manufacturer will accept any liability for any loss or injury sustained arising directly or indirectly as a result of any reliance placed on the results obtained. If you find that your test has indicated an abnormal result, please seek further advice from your local council or water board.

Revisions and Errata

The materials appearing on the Allora Website can include technical, typographical, or photographic errors. Allora Industries does not warrant that any of the materials on its website is accurate, complete, or current. Allora Industries may make changes to the materials contained on it's website at any time without notice. Allora Industries does not make any commitment to update the materials.


In no event shall Allora Industries or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Allora Industries website, even if Allora Industries or a Allora Industries company authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

The test kits sold on this website should only be used for screening purposes and cannot be used to certify if water is safe for your intended purpose of use. The test kits sold on this website provides you with test results only when used in accordance to the instructions provided. We expressly disclaim any liability resulting from the use of this product. Failure to follow instructions or reliance on test results.


The materials on Allora Industries website are provided "as is". Allora Industries makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Allora Industries does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

More Information

For more information on our trading terms, please contact us: Enquiry Page